Privacy & Policy

SET N GO Holidays is committed to protecting your Personal Information that you share with us. Please take a moment to review this Privacy Policy (referred to as “Policy”) where you can find more details about how we collect and process your information.

1. About this policy

We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information with various physical, electronic and procedural safeguards. For the purposes of the General Data Protection Regulation (“GDPR”) we assume a role of either the “data processor” or “data controller” for any personal information you provide to us in connection with our relationship. The exact role assumed depends on the context of our relationship with you and the purpose of the processing of personal information.

For the provision of retail travel services by Set N Go, we will be the data controller and this Policy shall apply. Likewise, for the purpose of all our marketing activities, we will be the data controller and this Policy shall apply. By providing personal information to us, you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy.

2. What personal information do we collect?

Personal information has the meaning given under your local data protection law, and, the meaning of personal data given under the GDPR, where applicable. Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

We therefore typically process the following types of personal information about you:

• Contact information (such as name, residential/mailing address, telephone number, email address)
• passport details
• Payment account information (credit/debit card details, including card type, card number, security number and expiry date)
• Information about your dietary requirements and health issues (if any); and When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes.

3. How do we collect personal information?

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us.

Generally, this collection will occur when you:

• Contact us in person, by telephone, letter, email
• Visit our websites
• Connect with us on social media.

We may collect personal information about you when you:

• Purchase or make enquiries about travel arrangements or other products and services
• Enter competitions or register for promotions
• Subscribe to receive marketing from us (e.g. e-newsletters)
• Request brochures or other information from us
• Provide information, or use our services, on social media.

Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (except sensitive information) when you complete surveys or provide us with feedback.

4. How do we use your personal information?

We will only process your information, where:

• you have given your consent to such processing (and may withdraw at any time, as detailed in section 7)
• the processing is necessary to provide our services to you
• the processing is necessary for compliance with our legal obligations
• the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information.

5. Is personal information disclosed to third parties?

We do not and will not sell, rent or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Policy and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Policy, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available your personal information to another person or entity.

Your personal information may be disclosed to the following types of third parties:

• Our contractors, suppliers and service providers, including without limitation
• In each of the circumstances set out in section 4 (“How do we use your personal information?”)
• Suppliers of IT based solutions that assist us in providing services to you (such as any external data hosting providers we may use)
• Publishers and distributors of marketing material
• Event and expo organisers
• Marketing, market research, research and analysis and communications agencies
• external business advisers (such as lawyers, accountants, auditors and recruitment consultants)
• Travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers
• any third party to whom we assign or novate any of our rights or obligations
• A person making your travel booking on your behalf (i.e. a family member, friend or work colleague)
• A person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances)
• As required or authorised by applicable law, and to comply with our legal obligations
• Customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel
• Government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process
• various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes
• Enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.

Is personal information transferred overseas?

We may disclose your personal information to certain overseas recipients, as set out below. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR). We will provide you with copies of the relevant safeguard documents on request .

It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information.

7. Security of Information

We are committed to safeguarding and protecting your personal information via implementing various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. Set N Go regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. Set N Go is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise. We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.

8. Changes to our Policy

We may amend or make revisions to this Policy from time to time, which amendments may also apply to your personal information collected under a previous version of this Policy. Set N Go reserves the right to alter this Privacy Policy at any time and for any reason. It is your responsibility to keep up to date with any changes to this policy. If we make a change to the Policy, we will notify you via a notice online and the revised version will be posted on our website with the revision date.

If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact us at info@setngoholidays.com We will respond to these requests within one week.